Deposit Information

• An advance deposit, per room at each hotel, in the amount of the first night’s stay and tax (less surcharges) is due at the time of booking. The cancellation and change policy below apply to each individual confirmation number and are each subject to the appropriate administrative fees.
• An advance deposit in the amount of the entire activity is due at the time of booking. The cancellation and change policy below apply to each individual activity and/or confirmation number and are each subject to the appropriate administrative fees.
• Packages are based on double occupancy and an advance deposit for the entire amount of the package is due at the time of booking. The cancellation and change policy below apply to each individual confirmation number and are each subject to the appropriate administrative fees.

Check-In & Reservation Policies

• Check-in time is any time after 3:00 p.m.
• Check-in time at Grouse Mountain Lodge is any time after 4:00 p.m.
• Check-out time is any time before 11:00 a.m.
• Visa, MasterCard and American Express cards are accepted. Personal checks are not accepted.
• Connecting rooms, roll-a-way beds, cribs and other special requests are subject to availability at check-in and never guaranteed.
• Parking at the Prince of Wales Hotel is charged at a nightly rate of $12/day for overnight guests and $10/day for day guests. Subject to 5% GST.
• There are no televisions or air conditioning (except at Grouse Mountain Lodge, West Glacier Village RV Park's Middle Fork Cabins and some rooms at St. Mary Village).
• Motel Lake McDonald does not have in-room telephones.
• No pets are allowed (except Grouse Mountain Lodge and West Glacier Village RV Park).
• All guest rooms and facilities are non-smoking.

Smoking Policy: All of our Glacier Park Collection rooms and facilities are non-smoking. Smoking is only permitted in designated smoking areas outside the building.

Special Requests: Connecting rooms, rollaway beds*, early check-in, specific floors, views, room numbers and other special requests are subject to availability and are not guaranteed. We will do our best to accommodate these requests upon check-in.

*Rollaway beds are unavailable at Prince of Wales Hotel.

Stays at Grouse Mountain Lodge from May 1, 2021 are subject to a $10/night amenities fee, paid at check out.

The Amenities Fee includes (subject to availability):

• Complimentary Shuttle service to Downtown Whitefish and “Snow Bus” locations. Learn More 
• Access to indoor pool, outdoor hot tub, sauna, 24-hour fitness center, business center
• Complimentary use of Snowshoes
• Complimentary use of Cruiser Bikes & Helmets
• Complimentary Bell Service and concierge
• In-Room Montana Coffee Traders Coffee and Tea
• Complimentary Water, Coffee & Newspapers daily in lobby
• Access to recreation equipment including tennis rackets, soccer balls, board games and sleds
• Complimentary Ski and Luggage storage
• Golf Tokens to Driving Range at Whitefish Golf Club*  Learn More
• Cross Country Skiing, direct access to trails* Learn More
• Complimentary Parking
• High Speed Wi-Fi

*one per guest/day
All services subject to change/availability
Amenities Fee are subject to local taxes and surcharges

Shuttles between Grouse Mountain Lodge and Kalispell airport are available and requires an 48 hour advanced reservation. Rates each way are $10 per person.

Historic Preservation Fee

As stewards of outstanding historic properties like the Belton Chalet, West Glacier Village and Apgar Village Lodge & Cabins, we feel fortunate to keep the spirit of these iconic places alive. We work hard to maintain and preserve their unique dignity and character through extensive restoration and preservation projects annually, and your visit honors this work. Thank you for helping us preserve and maintain these important and iconic pieces of history.

The historic preservation fee is charged on all goods and services (excluding alcohol) at many of our historic properties around the park.

*Not applicable in 2022 at the following locations. St Mary Village Lodging, St Mary Village Grocery Store and Glacier Park Lodge room reservations.

Standard Cancellation Policy

• Should you need to cancel a room or activity, please contact our Central Reservations Office (406.892.2525). Only cancellations made through this office are guaranteed to be valid and an identifying number and cancellation email must be received by the guest for verification purposes. You may request a cancellation via email. However, it is not valid unless you have received a confirmed reply and cancellation email with an identifying number.
  • All cancellations will be emailed directly to your email with your identifying number, as well as fees charged at that time.
• For West Glacier RV Park reservations:
  • For reservations made for July and August, deposit(s) are non-refundable if the reservation(s) is cancelled after 5:00 p.m. MDT 30 days prior to the scheduled arrival date.
  • For reservations made for May, June, September and October, deposit(s) are non-refundable if the reservation(s) is cancelled after 5:00 p.m. MDT 3 days (72 hours) prior to the scheduled arrival date.
• For all other lodging reservations, deposit(s) are non-refundable if the reservation(s) is cancelled after 5:00 p.m. MDT 3 days prior to the scheduled arrival date. NO EXCEPTIONS.
• For reservations made within 30 days prior to arrival, the above policy applies with no 30-day grace period.
• Deposits are fully refundable for 30 days following the date the reservation was made. From 31 days after the reservation was made until 3 days prior to the scheduled arrival date (or 30 days prior to the scheduled arrival date for July and August), the deposit will be refunded less the following administrative fee(s):
  • Cancelling a room/slip 30 days after the reservation was made will incur a $15 fee (per room/slip)
  • Cancelling an activity 30 days after the reservation was made will incur a $15 fee (per room/slip)
  • Cancelling a room/slip with activities included will incur a $20 fee (per room/slip)
• For reservations made within 45 days prior to arrival, the above policy applies with no 30-day grace period.
• Changes to your departure date made after you have stayed your first night will result in a $30 early departure fee.
• A no-show on the date of arrival is considered a cancellation of your entire stay at that property and there will be no refund.
• No-show for activities (including Afternoon Tea) will not be refunded.
• We are unable to deviate from policies due to weather, illness, flight delays, road closures, etc. We strongly recommend that you obtain travel insurance.

Standard Room Reservation and Activity Change Policy

• One complimentary change is granted per room/slip.
• After this one-time complimentary change, each call to make changes to that room/slip will be subject to a $15 administrative change fee. This includes changes to activities associated with that room/slip. Examples of changes to a room/slip that will incur the administrative change fee include, but are not limited to, the following:
  • Changing the date of a room activity, changing the time of the activity, or changing accommodations type or location.