• Expect extra-stringent room cleaning protocols between each guest stay and high-frequency cleaning of all public spaces throughout the day.
• We have introduced increased cleaning protocols with CDC- and Health Canada-approved cleaners at all our shared spaces. Cleaning will be frequent and thorough.
• We will offer all lodging guests disinfecting wipes or similar cleaning supplies.
• We’ve removed all unnecessary touch points within our guest rooms and will rely on single-use guest amenities whenever possible
• We will disinfect amenities and touchpoints that remain in the rooms, such as the TV remote control, hairdryer, AC controls, light switches and doorknobs with a bleach solution or a CDC recommended disinfectant.
• We have placed hand sanitizer stations at all property entrances, public spaces and near washrooms.
• In staff spaces, we have improved and enhanced our cleaning protocols. We have implemented staggered lunch schedules and removed chairs to promote social distancing in the lunchroom.

• We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
• Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
• Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
• We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
• We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

• We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
• As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
• We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

*Our teams are diligently implementing distancing and cleaning initiatives in collaboration with local, state/provincial and federal organizations. These initiatives may be adapted based on health recommendations as the global health crisis and recovery evolves.