Safety First is our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when visiting our restaurants and cafes and that this unforgettable destination can continue to make a positive impact on our guests. When you decide to visit us, you can feel confident that you’ve made the right choice.

Enhanced Cleaning Program

  • We have introduced increased cleaning protocols with CDC-approved cleaners at all our shared spaces and washrooms in our restaurants. Cleaning of all these spaces will be frequent and thorough.
  • We will provide single-use menus or laminated menus that are fully disinfected after each use.
  • You’ll also find hand sanitizer stations throughout the restaurant.
  • In staff spaces, we have improved and enhanced our cleaning protocols. We have implemented staggered lunch schedules and removed chairs to promote social distancing in the lunchroom.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • In all our restaurants, we will reserve empty tables between groups.
  • We have significantly reduced the available seating in our restaurants, bars and cafes.
  • To limit waiting for tables, we are strongly encouraging advanced reservations.
  • We’ve removed all unnecessary touchpoints within our restaurants.
  • We will no longer be offering self-service options in our restaurants—all food will be delivered by our trained staff.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at washrooms and restaurant entrances.
  • Some of our other transmission-reducing tactics include personal protective equipment for staff and contactless payment options.
  • In kitchens, we have staggered schedules to limit staff to one station, increased mandatory personal protective equipment and will maintain physical distancing between staff.
  • At the beginning of each shift, we will be screening our team members for illness. Staff accommodations will also have restricted occupancy.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with local, state/provincial and federal organizations. These initiatives may be adapted based on health recommendations as the global health crisis and recovery evolves.

Learn more about our Safety Promise

General / Lodging / Prince of Wales Hotel

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